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Stop Dating Around!
Jo Rogers 06/05/2024 Jo Rogers 06/05/2024

Stop Dating Around!

Stop dating around!

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Unlocking Client Insights: How to Truly Understand Your Clients’ Needs
Jo Rogers 06/05/2024 Jo Rogers 06/05/2024

Unlocking Client Insights: How to Truly Understand Your Clients’ Needs

How to understand your clients needs

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Client Servicing in a Small Agency: A Necessity or a Luxury?
Jo Rogers 06/05/2024 Jo Rogers 06/05/2024

Client Servicing in a Small Agency: A Necessity or a Luxury?

Client Servicing in a small agency a luxury or a necessity?

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Why are Client Service teams important?
Jo Rogers 11/03/2019 Jo Rogers 11/03/2019

Why are Client Service teams important?

Why are client services teams important

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Should Client Services be Involved in the Sales Process?
Jo Rogers 11/03/2019 Jo Rogers 11/03/2019

Should Client Services be Involved in the Sales Process?

Should client services be part of the pitching process

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How to Implement Effective Client Service Standards for Your Small Agency
Jo Rogers 11/03/2019 Jo Rogers 11/03/2019

How to Implement Effective Client Service Standards for Your Small Agency

Client Services Standards for small agencies

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How to Ensure Client Retention
Jo Rogers 11/03/2019 Jo Rogers 11/03/2019

How to Ensure Client Retention

Client Retention

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Why this report matters

Agencies have spent years being told to communicate better, be more strategic, and “own” the relationship. But partnership isn’t a one-way street.

This report flips the script, giving agencies the chance to share what they need from clients to collaborate better, build trust faster and deliver more impactful work. Built from a survey of 30+ agencies and four in-depth interviews with senior leaders, it reveals the behaviours, habits, and mindset shifts that create the strongest partnerships.

Download the Report

Insights Matter

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© 2025 Client Success Matters Ltd. All Rights Reserved.

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