Tracking Time, Driving Growth

In this episode, we’re joined by Claire Quansah, founder of Quansah Consulting, agency operations expert, and all-around fixer—to talk about a topic that divides opinions in agency land: timesheets.

With 18 years of experience leading PR and communications teams, Claire knows first-hand how timesheet data, when used right, can drive better decisions, unlock capacity, and strengthen client relationships. We explore how to shift the mindset around time tracking, what good implementation looks like, and how client services teams in particular can benefit from it.

Whether you love them, hate them, or avoid them entirely, this conversation will challenge how you think about timesheets and show you how they can become one of your most valuable business tools.

Tune in if you’re in client services, agency leadership, or operations and ready to make every minute count.